Refund Policy
Last updated: 28 September 2025
Digital content
Delivery is immediate when you start the test and the report is generated.
EU withdrawal
If you have not started the test, you can withdraw within 14 days of purchase. If you choose "Start now" and acknowledge immediate performance, you lose the 14-day right once the test begins.
After report generation
After a report is generated, refunds are not available, except where required by law.
Request process
To request a refund under the above, email team@skill-tier.com with your order id.